Frequently Asked Questions

  • A lead time of 3-4 weeks is required to ensure your order can be completed. For large corporate or event orders, a longer lead time may be required.

  • The minimum order is one dozen cookies.

  • Pricing is based on quantity, level of detail, and production scope. Custom cookie collections typically range from $165–$250 per dozen. Each order is quoted individually to reflect the time and creative work involved.

  • Yes. Multiple-dozen orders are welcome!

  • Design direction is guided by your inquiry details and inspiration references. While full mockups are not standard, visual direction may be shared. Final designs are interpreted through Cookie Mart’s aesthetic and creative discretion.

  • Absolutely! Inspiration images, color palettes, or themes are welcome and help guide the creative direction. Exact replicas of other artists’ work are not recreated.

  • For orders that require repeated or minimal designs, we offer Event Cookies, which are created specifically for gatherings, corporate events, or branded moments. Event Cookies are priced separately from bespoke collections and begin at $125 per dozen.

  • Yes. Printed cookies are available for corporate orders, brand activations, and events. These are quoted separately based on quantity, size, and usage, and are ideal for larger-scale gifting or launches.

  • Yes. Cookie Mart collaborates with select brands on sponsored projects, product launches, and content creation, including transforming products into custom cookie designs for visual storytelling. Please include campaign details, timelines, and usage needs in your inquiry.

  • All purpose flour, granulated sugar, salt, baking powder, corn starch, butter, eggs, pure vanilla extract, pure almond extract, powdered sugar, meringue powder, lemon juice, Wilton gel food colours

  • At this time, cookies are not nut-free, gluten-free, dairy-free, or vegan. All cookies are prepared in a kitchen that handles common allergens.

  • Once your inquiry is reviewed and approved, you’ll receive a Stripe invoice. A non-refundable retainer is required to secure your date, with the remaining balance due on the day of or before delivery. Orders are not confirmed until payment is received.

Still have questions?
Email orders@cookiemart.ca or send a quick DM on Instagram. We’re happy to help!